An inbox can become unavailable either because you manually disconnect it from Salesgear or because the email provider suspends access. When this happens, Salesgear takes specific actions to prevent failed sends.
What happens immediately
All contacts assigned to the disconnected inbox are paused automatically
No new emails are sent from that inbox
This ensures emails are not attempted from an unavailable sender.
Impact on sequences
New sequences
If at least one inbox is connected, the default inbox is automatically added
If no inboxes are connected, the sequence will have no inbox assigned
Adding contacts to sequences
If a sequence has no inbox enabled, you’ll see an error when adding contacts
Assign an inbox in sequence settings and retry
Impact on existing contacts
Contacts in pending state are marked as failed
To recover them:
Reconnect the inbox from Settings → Connected Inbox
Failed contacts automatically move back to pending
Scheduled emails resume without manual rework
Optional reassignment behavior
If enabled in sequence settings, contacts can be automatically reassigned to other active inboxes after a 15-minute wait period.
Refer to Reassigning Contacts from Revoked Inboxes for detailed logic.