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Why do I get the 'connection failed' error when I try to connect my Gmail with Salesgear?

This usually happens for one of two reasons.

👉 Reason 1: Your account was suspended or the password changed recently

Either situation causes Salesgear to lose access. To reconnect:

  1. Open Google's connected apps page and make sure the right Google account is selected (top right).

  2. Find Salesgear in the list and click Remove access.

  3. Go back to Salesgear and reconnect the account — it will work now.

👉 Reason 2: The email is already connected to a different Salesgear account

An inbox can only be connected to one Salesgear account at a time. Disconnect it from the other account first, then reconnect it here.

📌 Disconnecting an email pauses its outgoing emails temporarily.

Still stuck? Reach out at support@salesgear.io.

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