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Understanding Step-Level Metrics

Written by Premsanth Rajamani

Step-level metrics provide detailed insights into each step of your sequence, allowing you to analyze performance at a granular level. You can easily-
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✅ Track Performance in Detail – See how contacts move through each step.

✅ Make Data-Driven Decisions – Adjust email content, timing, or follow-ups based on real insights.

✅ Identify What’s Working – Spot patterns in engagement and optimize underperforming steps.

👉 How to View Step-Level Metrics

  1. Go to the desired sequence.

  2. Click on the Contacts tab.

  3. Click the ‘Filter by Sequence Step’ icon in the top right corner.

  4. You’ll now see the total number of contacts at each step.

  5. Click on a step to view contact statuses, such as Pending, Ongoing, Completed, Failed, and more.

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