Contact Timeline is the audit trail for a contact. It answers:
What happened with this prospect?
Who contacted them last?
What emails were sent/opened/replied?
What calls were made and what was the outcome?
What tasks were completed or skipped?
How did the sequence progress?
This is critical for teams so outreach stays coordinated and consistent.
What shows up in the timeline
Email activity: sent, opened, clicked, replied, bounced, opted out
Calls: dialed, logged, outcomes, notes
Tasks: created, completed, skipped
Notes: added/updated
Sequence events: added, paused, resumed, completed, stage changes
Step-by-step: View a contact timeline
Go to Contacts
Click the contact name (opens side panel)
Click View Activity
Review the chronological timeline