Intent of the article:
This article explains how to listen to the recorded calls in Salesgear.
Where should you look for recorded calls?
Navigate to ‘calls’ from the vertical side navigation bar.
In the overview tab of the ‘calls’ page, you will find the list of contacts that you called from the Salesgear dialer with the following parameters -
Name → name of the contact)
Called by → name of the user who called the contact
Call outcome → Result of the call
Call notes → Notes jotted down by the user during or after the call
Date
Call duration
Recording → Audio of the recorded call
3. You will find the audio file in the ‘recording’ column.
4. Press ‘play’ to listen to the recording.
5. You can pause the recording in between using the ‘pause’ button.
6. To control the audio’s volume, hover over the ‘speaker’ icon and increase/decrease the volume as you prefer.
7. If you’d like to mute the audio, then click on the ‘speaker’ icon. Click on it once again to unmute.
8. Once you are done listening to the audio, click on ‘close’ to close the audio player.
9. You can filter the calls by call outcomes available on top of the page. Click on the required outcome to view the respective calls.
10. You can also filter the calls by dates available on the top right corner of the page. The following are the date filters that you can use -
➡️Today
➡️Yesterday
➡️7D (last 7 days)
➡️30D (last 30 days)
➡️Custom - here you can use custom dates using the calendar to get the desired results.
Notes:
Only admins can listen to all the audio files, including the calls recorded by their teammates.
Non-admin users cannot access all the calls. They can only listen to the calls that they recorded.
As a non-admin user, if you’d like to listen to the calls recorded by others in your team, you can contact your admin to get access.