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A contact is marked failed when a variable used in the sequence — like {{firstName}} or {{phone}} — is missing from their record.

Go to Contacts, click More Options (⋮) on the contact, and choose Edit.

Fill in the missing field(s) and click Update Contact.

Back in the sequence's Contacts tab, click More Options (⋮) on the contact and choose Retry.

1. Go to Contacts, click More Options (⋮) on the contact, and choose Edit.
2. Fill in the missing field(s) and click Update Contact.
3. Back in the sequence's Contacts tab, click More Options (⋮) on the contact and choose Retry.

The contact's status changes to Pending and resumes on schedule.

Resuming "Failed" Contacts from Your Salesgear Sequences

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Resuming "Failed" Contacts from Your Salesgear Sequences

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