Opt-out is a safety and compliance feature. When a contact opts out (or you opt them out), Salesgear stops all outreach to them so you don’t accidentally:
Send future sequence emails
Call them again
Continue tasks tied to outreach
Opt-out is different from deletion — it preserves history but stops engagement.
What changes when a contact is opted out
Outreach is blocked (emails/calls/tasks related to outreach)
Contact remains in Salesgear for recordkeeping
Helps teams avoid compliance mistakes
Step-by-step: Opt out a contact
Go to Contacts
Click Options (⋮) on the contact
Choose Opt Out
Confirm