Within a sequence, you can take four key actions on contacts:
Remove – Deletes the contact from the sequence. All scheduled emails and tasks will be canceled.
Retry – Attempts to re-engage contacts who are marked as ‘failed’
Reactivate – Activates the contacts who had previously completed the sequence or replied.
Resume – Resumes a paused contact, allowing them to continue receiving messages.
👉 How to Apply These Actions
Go to Sequences and select the sequence where you want to perform these actions.
Navigate to the Contacts tab within the sequence.
Select the contacts you want to modify.
Click the three vertical dots (⋮) on the right.
Choose the desired action (Remove, Retry, Reactivate, or Resume).
A confirmation prompt will appear—click ‘Yes’ to confirm.