In the world of sales, a split-second delay or a fuzzy connection isn't just a technical glitch - it’s a lost opportunity.
To ensure our users have the most reliable calling experience possible, we have completed a major overhaul of our telephony backbone.
We have officially migrated our services from Twilio to a Direct, Carrier-Grade Private Network.
Why we moved away from Twilio
For years, Twilio has been the "standard" for building communication apps.
However, as our platform has scaled to support high-velocity sales teams, we found that the Twilio model had inherent limitations that impacted your performance:
The "Middleman" Effect: Twilio is a software aggregator, not a primary carrier. This means your calls often had to travel through multiple "hops" and third-party vendors before reaching your prospect, increasing the chance of failure.
Public Internet Routing: Twilio primarily routes voice data over the public internet. During peak traffic hours, this often leads to "jitter" (choppy audio) and lag, making it difficult to have a natural, back-and-forth conversation.
High Latency: Because Twilio acts as a layer on top of other networks, there is often a noticeable delay between when you speak and when your prospect hears you.
The Solution: Our New "Carrier-Direct" Infrastructure
We decided that "software-level" telephony was no longer enough. We have upgraded to a Private, Tier-1 Carrier Infrastructure.
Instead of renting space on someone else's software platform, we are now connected directly to the global telecommunications backbone.
Think of this as moving off a crowded public bus and into a private vehicle on a dedicated express lane.
How This Benefits Your Sales Team
By switching to this private, carrier-direct model, we have removed the "middleman" and the public internet from the equation. You will notice immediate improvements in several key areas:
Crystal-Clear Audio: By using a private fiber-optic network, we’ve eliminated the "robotic" sound and audio clipping common with public internet providers like Twilio.
Zero-Lag Conversations: Our new direct routing reduces "latency" to the absolute physical minimum. You can handle objections in real-time without accidentally talking over your prospect.
Faster "Time-to-Ring": Calls connect significantly faster. You’ll spend less time staring at a "calling..." screen and more time talking to leads.
Improved Local Presence Reliability: Provisioning and managing local numbers is now handled directly through carrier-level tools, ensuring your "Local Presence" calls look legitimate and reach the destination every time.
What do you need to do?
Nothing. This upgrade has already been deployed across our entire platform. We’ve done the heavy lifting of moving the pipes so that you can focus on what you do best: closing deals.
At Salesgear, we believe your sales tools should be as high-performing as your team. This move to Direct Carrier Infrastructure is our commitment to providing you with the most stable, professional-grade dialer on the market.