Calls are one of the strongest buying signals but only if you can see what’s actually happening.
The Call Reports section gives you a clear, data-backed view of:
How many calls are being made
What happens on those calls
Who is performing well
Where conversations are breaking down
Instead of guessing, you can now measure call activity, outcomes, and efficiency at both user level and team level.
Where to find Call Reports
Go to Reports
Open the new Call Reports tab
This section is dedicated entirely to call performance and outcomes.
Call Overview: high-level performance snapshot
The Call Overview gives you a quick pulse of call activity for the selected date range.
Metrics shown (as charts)
Calls made – total outbound calls attempted
Calls logged – calls saved with outcomes and notes
Calls not logged – calls made but not logged
Answered – calls where the prospect picked up
Not answered – calls that didn’t connect
Total time on calls – cumulative talk time
Average call duration – average length of connected calls
These visuals help you instantly answer questions like:
Are calls actually getting logged?
Are reps spending meaningful time on conversations?
Is call volume translating into real conversations?
Insights: trends for the selected time range
The Insights section summarizes call behavior over time and helps you spot patterns.
Available date filters
Today
Yesterday
Last 7 days
Last 30 days
Custom range
All insights update instantly based on the selected range and are shown as charts for quick comparison.
Use this to:
Track daily or weekly call momentum
Compare short-term vs long-term performance
Identify drops or spikes in call quality
Call analytics by user and team
You can break down call data by individual users or entire teams.
This makes it easy to:
Compare rep performance
Coach based on real outcomes
Identify top performers and gaps
Metrics shown for each user or team
Calls made
Calls logged
Calls via sequence
Calls answered
Calls not answered
Total time on call
Average call duration
Not logged
Connected
Disconnected
Left voicemail
No answer
Busy
Wrong number
Gatekeeper
Interested
This gives you both volume metrics and outcome metrics in one place.
Filter and compare users or teams
Select any number of users or teams
Compare performance side by side
Instantly see how activity and outcomes differ
This is especially useful for:
Team reviews
Performance coaching
Territory or shift comparisons
Export call analytics as CSV
Need the data outside Salesgear?
You can export any selected users or teams as a CSV file.
The export includes all visible metrics, making it easy to:
Share reports with leadership
Run deeper analysis
Track performance over time externally
Why Call Reports matter
With Call Reports, you can now:
See whether calls are being logged properly
Understand real conversation quality, not just volume
Identify where calls are failing (no answer, gatekeeper, busy, etc.)
Coach reps using actual call outcomes
Make data-backed decisions on dialing strategy
